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Frequently Asked Questions 
Storyland Preschool and Childcare Center

Frequently Asked Questions for Future or Current FamiliesFrequently Asked Questions for Future or Current Families

Whether you need enrollment information or what your policy is on people authorized to pick up my child, we have answers. 

We have provided this list of frequently asked questions because we are often asked the same questions over and over again. So here is a list of some of the most common things people want to know about our program and our policies. 

If you can't find what you need, please do not hesitate to contact us by phone or use the contact form and we will be glad to get back with you concerning your questions.

Our list of Frequently Asked Questions Table of Contents

Can't find what you need within these Frequently Asked Questions?  Please call the school (806-352-3322) or Contact Us through this site.

Frequently Asked Questions and Answers

What are Your Hours of Operation?

We are open between the hours of 6:30 AM and 6:00 PM.  Children may not be dropped off before 6:30 AM and must be picked up by 6:00PM to avoid any late charges being assessed.

What do I need to do to register my child?

We invite you to visit our school, take a tour and meet the teachers.  After you have made your decision to enroll your child, you will pay a non-refundable registration fee and submit the registration paperwork. 

We will also need a copy of your child's current immunization records and a note from their doctor stating that they are in good health and ready to enter childcare.

When is tuition due?

We accept VISA, Master Card, Discovery, Debit, and Checks.  Tuition payments are due at the beginning of week that care is provided.  Tuition that is paid after Wednesday is considered late and a late fee will be assessed. 

You are welcome to pay in advance and if you would like us to automatically charge your credit card, we are more than willing to do so.  This way your tuition is never late and you do not need to worry about remembering to bring a check.

Do you accept CCMS?  CCS?

We do accept CCMS on a percentage basis and also based on our space availability.  The best way to find out is to call the office and see if we have openings

Will my child need school supplies?

We provide basic supplies and materials that your child will need to complete the curriculum.  There are some things that your child will need to bring:

  • Diapers (if needed)
  • Diaper wipes (if needed)
  • Diaper Cream (if needed)
  • Current photo clearly showing child’s face;  Snap Shots are fine
  • Sippy cup for children under 2 years old
  • Clean empty bottles and your breast milk or formula
  • Change of clothing (everyone); 
  • Several changes for children 2 and under
  • Nap mat, Blanket and pillow for nap (one year olds and up)
  • Water bottle:  Everyone should have a fresh one daily

Who is allowed to pick up my child?

Safety is our number one priority!  Our doors remain locked throughout the day and screen each person entering.  We only dismiss your child to those individuals who are listed on your enrollment papers. So you decide who picks up your child.

What is your discipline policy?

This is one of those frequently asked questions that comes up all the time.  We use a positive, gentle approach to discipline that includes praise, encouragement, redirection and the setting of clear limits that fosters the child's own ability to become self-directed.  

We encourage children to respect themselves, others, and property and learn and accept responsibility for their actions. 

We use a program called Conscious Discipline as an adjunct to our curriculum to foster these pro-social skills and to encourage each child to become self-motivated to behave in appropriate ways.

What security does your school have in place to protect my child?

  • Safety is our number one priority and we have many policies and procedures in place to assure that everyone is safe and secure while attending Storyland.  Some of the more obvious measures include:
  • Locked Doors with no access to the building but through the Front Doors
  • Security Cameras
  • Someone is in the office or very nearby to view who comes and goes
  • Completely Fenced playgrounds
  • Intercom system and other ways to communicate with teachers throughout the day
  • There are many many ways that we assure the safety of our children and staff. For a more in depth look at our policies, please read our Family Handbook.

Do you have to ring the doorbell to get into the school?

NO.  If we know you, we will release the door using a remote or the button in the office.  Ringing the bell does not release the door.

Why do we have to pay even when our children are not there?

This has become standard practice in nearly all centers across the country.  Even though your child may be out sick or on vacation, our school is still open and teachers still are paid. 

We must maintain our ratios of teachers to children.

What age will you start potty training my child?

We generally begin when the child moves into the two-year-old room (Discovery Drive) or our Toddler Room (Adventure Avenue).  

If your child is showing the signs of readiness prior to moving into either of these rooms, we may be able to work with him/her.  

This is something you will need to discuss with your child’s teacher.

Do I still need to pay for Holidays even if you are closed?  (i.e. Christmas, etc.)

Yes, this is our policy.  We do pay our teachers for holidays.  

There are few benefits working in a childcare center and salaries are much lower than those in the school districts even when most of teachers have the same education and credentials as school teachers possess.   

This is one way we can show we appreciate our staff.  Many other centers do not do this and have a huge turnover rate.  

Our staff is relatively stable. This benefits the children and the parents.

Can I send my 14-year-old son to pick up my child?

No, we prefer for an adult (over the age of 18) to pick up children.

My son was running a fever last night; can I still bring him this morning?  I'm sure he's just teething and I need to work.

No. Children should be fever-free for 24 hours before returning to school.  If we send your child home from school due to fever, he must remain home for 24 hours after the fever has subsided.

We use the definition of fever based on the State of Texas Minimum Standards.  A child has a fever if her temperature is 102 degrees rectally, 101 degrees orally, or 100 degrees if taken under the arm.

My child needs to take medications at school.  Will you give it?

We will administer prescription type medications to children enrolled at the center. 

This includes oral medications, topical, breathing treatments, and any procedures ordered by a physician that can be comfortably administered in a child care facility. 

We will not be administering any over the counter medication unless you have a doctor’s orders.

If your child needs medication during the day, you must bring the medication to the front office and fill out a permission form. 

All medications including nebulizer vials must be in the original container with all prescription materials clearly legible.  All medication will remain in the office and should be picked up at the end of the day. 

Can my child stay indoors when her class goes out for recess?

No.  Minimum Standards states that children should be well enough to participate in all daily activities.  Outside play is one of those daily activities.

We were running late this morning, could my child still have breakfast?

We serve breakfast between 8:30 and 9:00. At 9:00 our instructional time begins.   If you are running late, please feed your child prior to bringing him/her to school. 

 Is it OK to drop off my child any time of the day?

We do not have a policy on this, but suggest that all children arrive by 8:30 in order to benefit to the fullest from our educational programming.  We do not accept part time children. 

Most children do not want to be dropped off at nap time and will protest loudly, waking up all of their friends.  If you know your child will arrive for lunch, please let the office know by 10:00 so that we can prepare an extra plate.

When will my child move up to the next classroom?

We do not automatically move a child to the next classroom on his birthday.  

A lot depends on space availability and the developmental level of your child. Some children move up sooner and some benefit from a few more months in the same classroom.  

We make this decision based on our professional judgment and space availability.  Parent input is also highly valued.

As a whole, we usually try to transition children in a group, usually in January, at the beginning of summer and then at the beginning of the school year.

My child won't eat your food.  Can I pack him a lunch?

Yes, you are welcome to bring one or all meals to school.  We ask that you pack nutritious food and refrain from packing soda, candy and other high sugar treats.  

My child does not take naps.  Will he be expected to nap at school?

According to the State of Texas, Minimum Standards, children who are in attendance during regularly scheduled nap times must rest on a nap mat for a minimum of one hour. 

At the end of the hour, if the child has not fallen asleep, the teacher will get him up and he will be expected to play or work quietly will other children sleep.

 What should I do to help my child succeed in school?

READ.  The single most important thing that a parent can do to help their child succeed in school is to read to them daily.  

You may check out a book packet that includes books and activities through your child's teacher or the front desk.  There are many to choose from and each comes with a special treat that your child can keep.

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